// SUPPORT & GUIDES
Real human support.
Stuck pairing a device? Email us — a person who actually uses this stuff will reply, usually within a day.
How do I pair a device with Home Assistant?
Put your ZigBee coordinator in pairing mode, then power the device and hold its reset until the LED blinks. Full per-device steps ship in the box.
Does this work without the cloud?
Yes — everything runs locally over ZigBee via Home Assistant or ZigBee2MQTT. No accounts, no vendor cloud.
What's your shipping & returns policy?
Standard $5 / Express $10 from Melbourne (free standard over $99). 30-day returns on anything that doesn't suit your setup.