Refund policy

Last updated: 4 September 2026

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product is faulty, does not do what we said it does, or is not of acceptable quality, you are entitled to a repair, replacement or refund — and to compensation for any other reasonably foreseeable loss. For a major failure, you choose between a refund and a replacement.

These rights apply to everything we sell, including items bought on sale, and they are not limited to 30 days. Nothing below takes them away.

Change of mind — 30 days

On top of your legal rights, we accept change-of-mind returns for 30 days from the day your order arrives.

To qualify, the device needs to be unused and back in its original packaging with everything that came in the box. Pairing a device to test it is fine — that is what it is for; "unused" means not installed, wired in or damaged.

Email returns@homebetter.com.au first and we will confirm the return and give you the address. Parcels sent back without arranging a return first cannot be accepted, because we have no way of telling whose they are.

Return postage for a change of mind is yours to pay. If the device is faulty or we sent the wrong thing, we pay it — send us a photo and we will sort it out.

Damaged, faulty or wrong item

Check your order when it arrives and tell us straight away if anything is damaged, defective, or not what you ordered. Email returns@homebetter.com.au with a photo and your order number and we will make it right.

What we cannot take back

A device that has been installed, wired into mains power, modified, or had its firmware reflashed cannot be returned for change of mind — we cannot resell it as new. This does not affect your rights if the device turns out to be faulty.

Exchanges

The quickest way to swap something is to return the item you have and place a new order once we have confirmed the return.

Refunds

We will let you know once your return arrives and has been checked. Approved refunds go back to your original payment method, normally within 10 business days of our approving them, though your bank may take a few days more to show it.

If more than 15 business days have passed since we told you a refund was approved and you still cannot see it, email returns@homebetter.com.au and we will chase it.

Contact

Home Better — ABN 38 604 543 884
Returns: returns@homebetter.com.au
Returns address: Shop 17, Thrift Park Shopping Centre, 171–187 Nepean Hwy, Mentone VIC 3194