Privacy policy

Last updated: 4 September 2026

Home Better (ABN 38 604 543 884) runs homebetter.com.au. This policy explains what personal information we collect when you use the site, what we do with it, and who else gets to see it. We handle personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

It is deliberately specific. Everything below describes what this site actually does — not what an online shop might do.

What we collect

When you place an order. Your name, email address, shipping address and, if you give one, a phone number, plus what you bought and what you paid. We keep this so we can pack the parcel, post it, send you tracking, and handle a return or a warranty claim later.

When you email us or use the contact form. Your email address and whatever you write to us. The contact form sends us an email; it does not save anything to a database.

Your card details: never. Payment is handled entirely by Stripe on Stripe's own checkout page. Card numbers never reach our server and we never see them.

There are no customer accounts on this site, so there is no username, no password and no security questions. There is no wishlist and there are no product reviews.

Cookies and tracking

We do not use analytics, advertising pixels, web beacons or any third-party tracking on this site. There is no Google Analytics, no Meta pixel, no advertising network, and nothing that follows you to other websites.

The site sets no cookies at all for shoppers. The one cookie this site can set is a login session for our own staff area, which you will never encounter as a customer.

Your shopping cart is stored in your own browser (localStorage) and stays on your device. We do not receive its contents until you press checkout.

Our web server keeps ordinary access logs — IP address, page requested, time, browser user-agent — which is what any web server does, and we use them only to keep the site running and secure.

Who else sees your information

We do not sell personal information, and we do not disclose it for anyone else's advertising. We share it only with the services needed to actually get you your order:

• Stripe — payment processing. Stripe collects your payment details directly and handles the charge, refunds and disputes.
• Amazon Web Services — the site runs on a virtual server we operate in AWS's Sydney region, and our outbound email is sent through Amazon SES.
• Australia Post — name and delivery address, so the parcel can be addressed and tracked.

We may also disclose information where the law requires it, or where it is necessary to establish or defend a legal claim.

Overseas disclosure

Our server and our order records are in Australia. Stripe and Amazon Web Services are global providers and may store or process some information overseas, including in the United States. We rely on those providers' own contractual and security commitments when they do.

Marketing

We do not run a newsletter and we do not send marketing email, SMS or post. The only email you get from us is about your order: the confirmation, the tracking link, and a reply if you write to us.

How long we keep it

We keep order records for at least five years, because tax and consumer law require us to keep records of sales. Contact-form emails sit in our support inbox and we delete them once the conversation is finished and no warranty question is open.

Security

Order records live on a server we control, reachable only over HTTPS and behind a password-protected staff area. No system is perfectly secure, and we cannot guarantee the security of information while it is in transit to us — please do not email us anything sensitive that we have not asked for.

Your rights

You can ask us for a copy of the personal information we hold about you, ask us to correct it if it is wrong, or ask us to delete it. Email support@homebetter.com.au and we will respond within 30 days. We may need to confirm who you are first.

Some information we cannot delete on request — an order record we are legally required to keep, for instance — and we will tell you plainly if that is the case and why.

Complaints

If you think we have mishandled your personal information, email support@homebetter.com.au and we will look into it. If you are not satisfied with our answer, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Children

This site is not aimed at children and we do not knowingly collect personal information from them.

Changes

If we change this policy we will update the date at the top and post the new version here.

Contact

Home Better — ABN 38 604 543 884
Shop 17, Thrift Park Shopping Centre, 171–187 Nepean Hwy, Mentone VIC 3194
support@homebetter.com.au